Effective Date: 01/01/2026

OHANA Studios respects your privacy. This Privacy Policy explains how OHANA Studios collects, uses, stores, and protects personal information in connection with our website, photography services, booking systems, galleries, orders, customer communications, school and team photography services, and related business operations.

This policy applies to information collected through https://ohanastudios.org, OHANA Studios-owned or operated links and domains such as ohana.pics, our booking and gallery platforms, customer communication tools, order systems, and other services we use to provide photography services.

This Privacy Policy is intended to explain our general privacy practices. It is not intended to replace any written agreement between OHANA Studios and a school, team, organization, client, or service provider.

Who We Are

OHANA Studios provides photography services for schools, teams, athletes, seniors, families, individuals, businesses, organizations, and events.

Website: https://ohanastudios.org
Email: hello@ohanastudios.org
Phone: 864-385-2500

Information We Collect

OHANA Studios may collect personal information needed to provide photography services, communicate with customers, manage galleries, fulfill orders, and operate our business.

The types of information we may collect include:

• Names of customers, parents, guardians, students, athletes, coaches, staff members, and organization contacts
• Email addresses
• Phone numbers
• Mailing, billing, and shipping addresses
• School, team, league, organization, grade, sport, jersey number, student ID, access code, or other subject-matching information
• Appointment, session, event, picture day, media day, or booking details
• Gallery access information
• Order details, purchased products, transaction status, and fulfillment information
• Photos, videos, behind-the-scenes content, and other images created by OHANA Studios
• Customer support messages and communication history, including email, SMS/text messages, phone, website forms, and chat messages
• Website and technical information such as IP address, browser type, device information, cookies, analytics data, security logs, and similar information

How We Collect Information

We may collect information directly from you when you:

• Contact OHANA Studios
• Book a photography session or appointment
• Complete a website, booking, gallery, or photography-related form
• Place an order
• Register for or access a gallery
• Communicate with us by email, phone, SMS/text, chat, or social media
• Participate in a school, team, league, organization, or event photography service

We may also receive information from schools, teams, leagues, organizations, coaches, athletic directors, yearbook staff, parents, guardians, clients, booking systems, gallery platforms, order platforms, and other service providers involved in providing photography services.

School, Team, League, and Student/Athlete Information

OHANA Studios provides photography services for schools, teams, leagues, and organizations. In connection with those services, we may receive student, athlete, parent, guardian, coach, staff, roster, contact, and organization information.

This information may be used to:

• Plan and schedule picture days, media days, yearbook photos, sports photography, senior banners, and related services
• Match students, athletes, or subjects to galleries, access codes, teams, rosters, and orders
• Communicate picture day, appointment, gallery, order, and customer service information
• Provide galleries and image access
• Create and fulfill photo products, banners, yearbook-related files, exports, and reports
• Support schools, teams, leagues, and organizations with photography-related workflows

OHANA Studios does not sell, rent, or share school, team, league, student, athlete, parent, or guardian information for third-party marketing purposes. When schools, teams, leagues, or organizations provide information to OHANA Studios, we use that information to provide photography services and related communications.

How We Use Information

OHANA Studios may use personal information to:

• Provide photography services
• Schedule appointments, sessions, picture days, media days, and events
• Send appointment reminders and scheduling updates
• Create, organize, edit, retouch, store, and deliver photos
• Host and provide access to galleries
• Match images to students, athletes, customers, teams, or access codes
• Process, fulfill, print, ship, and support orders
• Send order, gallery, customer service, and photography-related communications
• Respond to questions and support requests
• Communicate with schools, teams, leagues, organizations, coaches, athletic directors, yearbook staff, parents, guardians, and customers
• Maintain business records
• Improve our website, services, systems, and customer experience
• Protect against fraud, misuse, unauthorized access, and security issues
• Comply with legal, tax, accounting, contractual, or business obligations

Payments and Financial Information

OHANA Studios uses third-party payment processors, including Stripe and payment systems connected to platforms such as our website or gallery/order platforms, to process payments.

OHANA Studios does not store full credit card numbers or complete payment card details on our own systems. Payment card information is processed by third-party payment processors. We may receive and store limited payment-related information such as customer name, billing information, order number, transaction ID, payment status, purchased products, refund status, and limited card details such as the card brand or last four digits when provided by the payment processor.

E-Commerce & Hosting

OHANA Studios may use third-party platforms to operate our website, host galleries, deliver images, manage orders, send gallery notifications, process payments, and fulfill photography-related services.

These platforms may include but not limited to our website hosting company and platform, PhotoDay, CloudSpot, Stripe, booking platforms, print labs, fulfillment vendors, shipping carriers, email providers, SMS providers, customer communication tools, cloud storage providers, and related business service providers.

These service providers may process personal information only as needed to provide services to OHANA Studios or to fulfill customer orders and photography services. Their use of information may also be governed by their own privacy policies and terms.

Email Communications

OHANA Studios may use email to communicate with customers, schools, teams, leagues, organizations, parents, guardians, athletes, coaches, and other contacts.

Email communications may include:

• Appointment and scheduling information
• Gallery access and photo delivery information
• Order confirmations and updates
• Customer support replies
• School, team, league, or organization workflow updates
• Photography service information
• Occasional business or marketing communications where permitted

You may unsubscribe from marketing emails when an unsubscribe option is provided. Transactional, order-related, appointment-related, school/team service-related, or customer support emails may still be sent when needed to provide services or respond to requests.

SMS/Text Messaging Privacy

OHANA Studios may collect mobile phone numbers and SMS consent information from customers who book, contact, or work with OHANA Studios for photography services.

We use SMS/text messaging for transactional, customer-service, and photography-related communication purposes. SMS/text messages may include appointment reminders, scheduling-related updates, customer support replies, gallery access information, photo availability reminders, order-related updates, and photography-related reminders or limited sale-related reminders connected to OHANA Studios galleries or photography services.

Some gallery, ordering, and promotional communications may also be sent through third-party platforms such as PhotoDay, which may have its own communication preferences, opt-out tools, privacy policy, and terms.

By providing your mobile phone number and agreeing to receive SMS messages from OHANA Studios, you agree that OHANA Studios may send you text messages related to your photography appointment, session, gallery, order, or customer support request.

Message frequency varies. Message and data rates may apply. You may reply STOP to unsubscribe at any time. You may reply HELP for help.

SMS consent, mobile phone numbers, and text messaging opt-in data collected for SMS communication purposes will not be sold, rented, or shared with third parties or affiliates for their independent marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties except service providers who help OHANA Studios deliver SMS messages, manage booking systems, operate customer communication tools, provide customer support, or maintain business systems. These service providers are only permitted to use the information as needed to provide services to OHANA Studios.

OHANA Studios SMS messages may include links to OHANA Studios websites, booking pages, client information pages, photo galleries, or photo access pages. These links may use OHANA Studios-owned or operated domains, including ohanastudios.org and ohana.pics.

For help, contact OHANA Studios at hello@ohanastudios.org or 864-385-2500.

Photos, Videos, Portfolio, and Social Media Use

OHANA Studios creates photographs, videos, behind-the-scenes content, finished images, and related media as part of our photography services.

OHANA Studios may use selected photographs, videos, behind-the-scenes content, or finished images from photography sessions, picture days, media days, events, or client work for portfolio, website, social media, advertising, and promotional purposes. This may include posting content on OHANA Studios websites or social media platforms such as Facebook, Instagram, X/Twitter, TikTok, and similar platforms.

OHANA Studios may use purchased, delivered, selected, or otherwise appropriate images for these purposes. We do not sell or rent personal information. However, photos or videos posted publicly may be visible to others and may be subject to the privacy practices and sharing features of the platform where they are posted.

For school, team, league, youth, or organization photography, OHANA Studios may rely on the school, team, league, organization, parent, guardian, participant, or client to notify OHANA Studios of any participant who should not be photographed for promotional use or posted publicly. OHANA Studios will make reasonable efforts to honor written restrictions or removal requests received from a parent, guardian, participant, school, team, league, or authorized organization representative.

If you would like to request that OHANA Studios avoid using or remove a specific image from OHANA-controlled websites, portfolios, or social media accounts, please contact hello@ohanastudios.org. Once content has been posted publicly or shared on third-party platforms, OHANA Studios may not be able to control screenshots, shares, reposts, search engine caches, or use by third parties outside of OHANA Studios’ control.

How We Share Information

OHANA Studios does not sell or rent personal information.

We may share or disclose information only as needed to operate our business, provide photography services, fulfill orders, communicate with customers, support schools and organizations, or comply with legal obligations.

This may include sharing information with:

• Schools, teams, leagues, organizations, coaches, athletic directors, yearbook staff, or authorized contacts involved in the photography services
• Gallery and photo delivery platforms
• Website, e-commerce, booking, and order management platforms
• Payment processors such as Stripe
• Print labs, fulfillment vendors, and product vendors
• Shipping carriers
• Email, SMS, phone, chat, and customer communication providers
• Cloud storage, editing, retouching, workflow, and business software providers
• Accountants, legal advisors, insurance providers, or other professional advisors
• Government, law enforcement, or regulatory authorities when required by law

Service providers are expected to use information only as needed to provide services to OHANA Studios or fulfill the requested service.

Cookies, Analytics, and Website Data

Our website may use cookies and similar technologies to support website functionality, security, analytics, user experience, e-commerce features, and account or checkout functions.

Cookies may be used to remember information, support shopping cart and checkout functions, detect spam or security issues, understand website usage, and improve our services.

You may be able to control cookies through your browser settings. Disabling cookies may affect website functionality, including checkout or account features.

Comments and Website Forms

If visitors leave comments or submit forms on our website, we may collect the information shown in the form, along with technical information such as IP address and browser user agent string to help with spam detection, security, and website operation.

Embedded Content and Third-Party Links

Our website, emails, SMS messages, galleries, and social media pages may include links to third-party websites, embedded content, videos, images, forms, payment pages, galleries, or platforms.

Third-party websites and platforms may collect information according to their own privacy policies. OHANA Studios is not responsible for the privacy practices of websites or platforms we do not control.

Data Retention

OHANA Studios retains personal information, images, order records, communication records, gallery information, and business records for as long as reasonably needed to provide photography services, support customers, process reorders, fulfill school/team/yearbook workflows, maintain business records, comply with tax/accounting/legal obligations, resolve disputes, prevent fraud, and operate our business.

We may retain certain order, transaction, and business records even if a deletion request is made, when retention is needed for legal, tax, accounting, security, fraud prevention, contractual, or legitimate business purposes.

Data Security

OHANA Studios uses reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, misuse, alteration, or loss.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Customers should use care when sharing information online or through third-party platforms.

Children and Minors

OHANA Studios provides photography services involving students, athletes, children, and minors. Information about minors may be provided by parents, guardians, schools, teams, leagues, organizations, coaches, yearbook staff, or authorized representatives for photography-related purposes.

We use this information to provide photography services, manage galleries, match images, communicate with customers and authorized school/team contacts, and fulfill orders or school/team workflows.

Parents, guardians, or authorized school/team/organization representatives may contact OHANA Studios at hello@ohanastudios.org with privacy questions, correction requests, or requests related to a minor’s image or information.

Your Choices and Rights

You may contact OHANA Studios to request access to, correction of, or deletion of personal information we maintain about you, subject to legal, tax, accounting, contractual, security, fraud prevention, and legitimate business recordkeeping needs.

You may also request that OHANA Studios stop sending marketing emails, stop SMS messages, update contact information, or remove an image from OHANA-controlled websites or social media pages.

To make a privacy request, contact hello@ohanastudios.org.

Do Not Sell or Share for Third-Party Marketing

OHANA Studios does not sell or rent personal information.

OHANA Studios does not share personal information with third parties or affiliates for their independent marketing or promotional purposes.

SMS consent, mobile phone numbers, and text messaging opt-in data are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Changes to This Privacy Policy

OHANA Studios may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website or services after updates are posted means the updated policy applies going forward.

Contact OHANA Studios

If you have questions about this Privacy Policy or how OHANA Studios handles personal information, contact us at:

OHANA Studios
Website: https://ohanastudios.org
Email: hello@ohanastudios.org
Phone: 864-385-2500