Effective Date: 01/01/2026

These Terms & Conditions apply to OHANA Studios photography services, website use, bookings, galleries, orders, digital downloads, printed products, SMS/text communications, email communications, and related services.

By using our website, booking services, participating in a photography session, accessing a gallery, placing an order, downloading images, or communicating with OHANA Studios, you agree to these Terms & Conditions.

Who We Are

OHANA Studios provides photography services for schools, teams, athletes, seniors, families, individuals, businesses, organizations, and events.

Website: https://ohanastudios.org
Email: hello@ohanastudios.org
Phone: 864-385-2500

Services

OHANA Studios may provide services including, but not limited to:

• School photography
• Senior photography
• Team and individual sports photography
• Media day photography
• Senior banners and team banners
• Family, portrait, headshot, business, real estate, drone, and event photography
• Image editing, retouching, gallery hosting, digital delivery, print fulfillment, and related services

Specific services, pricing, deadlines, deliverables, turnaround times, and terms may vary by job, school, team, organization, gallery, order, booking page, invoice, or written agreement.

Bookings, Appointments, and Picture Days

Customers are responsible for providing accurate contact information, appointment details, participant information, and any required forms or details needed for the photography service.

For individual appointments, customers should arrive on time and follow any preparation instructions provided by OHANA Studios.

For school, team, league, or organization photography, schedules, rosters, locations, picture day instructions, and participant information may be provided by the school, team, league, organization, coach, athletic director, yearbook staff, parent, guardian, or authorized representative.

OHANA Studios will make reasonable efforts to complete the scheduled photography services, but we are not responsible for missed photos, reduced coverage, delays, or incomplete services caused by inaccurate information, late arrivals, no-shows, weather, venue restrictions, school/team schedule changes, lack of cooperation, or circumstances outside of our control.

Booking Fees, Deposits, and Payments

Booking fees, sitting fees, deposits, retainers, and session fees may be required for certain services.

Unless otherwise stated in writing, booking fees, sitting fees, deposits, and retainers are non-refundable but may be transferable or credited at OHANA Studios’ discretion.

Orders must be paid in full before products are printed, delivered, shipped, or released, unless otherwise agreed in writing.

OHANA Studios may use third-party payment processors, including Stripe and platforms connected to WordPress, WooCommerce, PhotoDay, CloudSpot, or other gallery/order systems. OHANA Studios does not store full credit card numbers or complete payment card details on its own systems.

Online Orders, Galleries, and Third-Party Platforms

OHANA Studios may use third-party platforms such as WooCommerce, PhotoDay, CloudSpot, Stripe, booking platforms, print labs, fulfillment vendors, shipping carriers, email providers, SMS providers, customer communication tools, cloud storage providers, and related service providers.

These platforms may have their own terms, privacy policies, order settings, deadlines, product options, fees, communication preferences, and refund policies.

Customers are responsible for reviewing order details, product selections, image selections, crop previews, shipping information, email addresses, phone numbers, and gallery access details before placing an order.

Digital Downloads and Personal Use License

Different digital products may include different usage rights depending on the product purchased, the gallery platform, the session type, and the written description shown at checkout or delivery.

High-resolution digital images purchased through OHANA Studios, PhotoDay, CloudSpot, WooCommerce, or another OHANA Studios-approved gallery or order platform may include a personal print release when the product description, gallery, delivery page, or written communication states that printing is allowed.

A personal print release allows the customer to download, save, print, copy, and share the purchased images for personal, non-commercial use. This may include printing for personal display, sharing with family and friends, posting on personal social media, or ordering personal photo products.

Low-resolution digital images, social sharing downloads, preview files, watermarked images, screenshots, or other limited-use digital products do not include a print release unless OHANA Studios specifically states otherwise in writing. These files are intended for personal online sharing only and may not be printed, enlarged, altered, sold, or used commercially.

For senior sessions, media day sessions, headshot sessions, family sessions, and other custom photography sessions, delivered digital images may include personal printing rights when included in the session package, invoice, gallery, contract, or written communication from OHANA Studios.

Customers may not sell, license, enter into contests, use for commercial advertising, use for editorial publication, claim ownership of, transfer copyright in, or use OHANA Studios images for business, commercial, political, fundraising, sponsorship, endorsement, or promotional purposes without written permission from OHANA Studios.

OHANA Studios retains all copyrights and ownership rights in the photographs, images, videos, digital files, edits, and derivative works created by OHANA Studios, unless a separate written copyright transfer agreement is signed.

Copyright and Image Editing

OHANA Studios owns the copyright to images and media created by OHANA Studios.

Customers may not alter, edit, apply filters to, remove watermarks from, modify, crop in a misleading way, or create derivative works from OHANA Studios images except for normal personal-use sharing and printing, unless written permission is granted.

When posting OHANA Studios images online, credit or tagging is appreciated but not required unless a separate agreement says otherwise.

Screenshots, Unauthorized Copies, and Gallery Image Theft

Customers and gallery visitors may not screenshot, screen-record, download, copy, save, print, share, post, remove watermarks from, or otherwise use preview images, gallery images, proofs, watermarked images, or other OHANA Studios images unless the image has been purchased or OHANA Studios has provided written permission.

Taking screenshots, screen recordings, or other unauthorized copies of OHANA Studios images is prohibited. Unauthorized copying or use of images may violate OHANA Studios’ copyright and may also be a breach of these Terms & Conditions.

If OHANA Studios discovers that a customer or gallery visitor has taken or used unauthorized screenshots, screen recordings, downloads, copies, or other unlicensed versions of OHANA Studios images, OHANA Studios may require payment of $75 per violation, plus reasonable administrative, enforcement, collection, and related costs. Payment of these fees does not transfer copyright ownership and does not grant any commercial, promotional, resale, publication, printing, or additional usage rights.

OHANA Studios may also require the removal of unauthorized images from social media, websites, devices, prints, or other locations, and may pursue additional remedies available under copyright law, contract law, or other applicable law when appropriate.

Print Products, Photo Gifts, Custom Products, Cropping, Color, and Quality

Print products, photo gifts, banners, magnets, memory mates, plaques, ornaments, keychains, wallets, enlargements, packages, specialty products, custom-designed products, and other physical photo products may be produced through professional labs, vendors, or fulfillment services.

Product options, sizes, materials, crops, designs, availability, turnaround times, and pricing may vary by gallery, job, school, team, package, season, vendor, or platform.

Color, brightness, contrast, cropping, and appearance may vary between screens, devices, printers, labs, papers, materials, and product types. OHANA Studios is not responsible for differences caused by customer screen settings, device displays, or third-party printing when customers print files themselves.

Customers are responsible for reviewing product options, sizes, crops, spelling, names, teams, jersey numbers, shipping information, and image selections before ordering.

Senior Banners, Team Banners, and Custom Products

Senior banners, team banners, and other custom-designed products are personalized, printed-on-demand products. They must be paid for in full before printing unless otherwise agreed in writing.

Names, spelling, jersey numbers, teams, schools, sports, grade levels, and any other personalized information printed on a banner or custom product will be taken directly from the order form, roster, approved data source, or information submitted to OHANA Studios. Customers are responsible for reviewing all spelling, names, numbers, and details before submitting an order.

If a banner or custom product is printed with a misspelled name, incorrect number, incorrect team, or other incorrect information because the information was entered incorrectly, submitted incorrectly, approved incorrectly, or not corrected before the order was placed, the party that placed or paid for the order is responsible for the cost of any replacement, reprint, redesign, or correction. If a parent, guardian, athlete, or individual customer placed or paid for the order, that customer is responsible for the replacement or reprint cost. If a team, school, league, organization, coach, booster club, or authorized organization representative placed or paid for the order, that team, school, league, organization, or representative is responsible for the replacement or reprint cost. OHANA Studios is not responsible for free reprints or replacements caused by customer-submitted, organization-submitted, roster-submitted, or approved-data-source errors.

OHANA Studios does not provide online proofs of senior banners, team banners, or custom products unless specifically stated in writing. To keep turnaround times fast and pricing reasonable, banners and custom products may be designed and printed without a separate proofing step.

Athletes may be allowed to choose or approve their banner pose during picture day when on-site proofing is available. Once the image is finalized and the banner is printed, pose changes, expression preferences, or image-selection changes are not grounds for a free replacement or reprint.

If the selected pose or image is not liked after a banner or custom product has been printed, and OHANA Studios has another usable image available, the party that placed or paid for the original order may purchase a replacement banner or custom product using the alternate image. That party is responsible for the full cost of the replacement product and any applicable redesign, processing, or vendor costs.

If OHANA Studios does not have another usable image available and a different pose or image is requested after the banner has been printed, a new photo may be required. A reshoot may be available at OHANA Studios’ discretion and may require a sitting fee, travel fee, scheduling availability, and the purchase of a new banner or custom product. The party requesting, placing, or paying for the replacement is responsible for these costs unless OHANA Studios agrees otherwise in writing. If OHANA Studios is already scheduled to be at the same school or location for another photography event and time allows, some reshoot-related fees may be reduced or waived at OHANA Studios’ discretion.

If OHANA Studios makes a production error, such as using information that does not match the submitted order details or producing the wrong purchased product, OHANA Studios may correct the issue by reprinting, replacing, crediting, or otherwise resolving the problem at OHANA Studios’ discretion.

Payment Disputes and Chargebacks

Customers agree to contact OHANA Studios first at hello@ohanastudios.org or 864-385-2500 to resolve any question, concern, billing issue, product issue, duplicate charge, delivery issue, or refund request before filing a payment dispute or chargeback with their bank, credit card company, or payment provider.

Customers may not file a chargeback or payment dispute simply because they changed their mind, entered incorrect information, selected the wrong image or product, missed a deadline, failed to review order details, did not read the product description, did not like a selected pose after printing, or are dissatisfied with a custom product for reasons outside OHANA Studios’ control.

If a customer files a chargeback or payment dispute for an order that was validly placed, fulfilled, delivered, downloaded, printed, shipped, or otherwise provided, OHANA Studios may treat the unpaid amount as an outstanding balance and may pursue payment for the original order amount, replacement costs, chargeback fees, collection costs, administrative costs, and any other amounts allowed by law or these Terms & Conditions.

Filing a chargeback or payment dispute does not cancel the customer’s responsibility for custom products, digital downloads, printed products, services already performed, or orders already fulfilled. OHANA Studios may suspend future services, withhold future orders, disable gallery access, or decline future bookings until any outstanding balance or dispute is resolved.

Nothing in this section limits a customer’s legal rights to dispute unauthorized, fraudulent, or genuinely incorrect charges. This section is intended to require customers to work with OHANA Studios in good faith before initiating a payment dispute and to prevent misuse of chargebacks for valid custom orders, delivered products, or services already provided.

Refunds, Reprints, and Satisfaction

OHANA Studios wants customers to be happy with their photos and products.

Refunds, reprints, replacements, credits, or reshoots may be offered at OHANA Studios’ discretion depending on the situation, product, platform, timing, and whether an error was caused by OHANA Studios, a vendor, or customer-provided information.

Because prints, packages, photo gifts, banners, custom products, personalized products, printed-on-demand products, and digitally delivered items are custom-made or fulfilled specifically for each order, all sales may be final unless otherwise stated or required by law.

Digital downloads, once delivered or accessed, are generally non-refundable unless required by law or approved by OHANA Studios.

Shipping fees, platform fees, payment processing fees, rush fees, and third-party service fees may be non-refundable.

School, Team, League, and Organization Services

For school, team, league, and organization photography, OHANA Studios may work with authorized contacts such as athletic directors, coaches, yearbook staff, administrators, organization leaders, or event coordinators.

Schools, teams, leagues, and organizations may provide rosters, names, emails, phone numbers, student IDs, access codes, team details, grade levels, jersey numbers, and other information needed to provide photography services.

OHANA Studios uses this information to schedule services, photograph participants, match images, create galleries, communicate with customers, provide access codes, fulfill orders, support yearbook or team workflows, generate reports, and provide related customer service.

OHANA Studios does not sell or rent school, team, league, student, athlete, parent, guardian, or customer information.

Photos, Videos, Portfolio, and Social Media

OHANA Studios may use selected photographs, videos, behind-the-scenes content, finished images, or related media from photography sessions, picture days, media days, events, or client work for portfolio, website, social media, advertising, and promotional purposes.

This may include posting content on OHANA Studios websites or social media platforms such as Facebook, Instagram, X/Twitter, TikTok, and similar platforms.

For school, team, league, youth, or organization photography, OHANA Studios may rely on the school, team, league, organization, parent, guardian, participant, or client to notify OHANA Studios in writing of any participant who should not be photographed for promotional use or posted publicly.

OHANA Studios will make reasonable efforts to honor written restrictions or removal requests received from a parent, guardian, participant, school, team, league, or authorized organization representative.

To request that OHANA Studios avoid using or remove a specific image from OHANA-controlled websites, portfolios, or social media accounts, contact hello@ohanastudios.org.

Once content has been posted publicly or shared on third-party platforms, OHANA Studios may not be able to control screenshots, shares, reposts, search engine caches, or use by third parties outside of OHANA Studios’ control.

Model Release and Promotional Use

Unless otherwise restricted by written agreement, law, school/organization policy communicated to OHANA Studios, or a written opt-out request, customers and participants understand that OHANA Studios may use selected images or media from photography services for portfolio, website, social media, advertising, and promotional purposes.

For individual sessions, commercial sessions, private sessions, or custom work, additional model release terms may be included in a booking form, invoice, contract, or written agreement.

For minors, parents, guardians, schools, teams, leagues, or authorized representatives may contact OHANA Studios to request that a specific participant not be featured publicly.

SMS/Text Messaging Terms

OHANA Studios may send SMS/text messages to customers who provide a mobile phone number and agree to receive text messages from OHANA Studios.

SMS/text messages may include appointment reminders, scheduling-related updates, customer support replies, gallery access information, photo availability reminders, order-related updates, and photography-related reminders or limited sale-related reminders connected to OHANA Studios galleries or photography services.

Message frequency varies depending on your appointments, sessions, galleries, orders, and customer support interactions. Message and data rates may apply.

Consent to receive SMS/text messages is not a condition of purchase.

You may opt out of SMS/text messages at any time by replying STOP. After you reply STOP, you may receive one final confirmation message confirming that you have been unsubscribed. After that, you will not receive further SMS messages from this campaign unless you opt in again.

For help, reply HELP to any SMS/text message from OHANA Studios, or contact us at hello@ohanastudios.org or 864-385-2500.

SMS message delivery depends on your mobile carrier and network availability. OHANA Studios and its service providers are not responsible for delayed or undelivered messages.

OHANA Studios may use third-party service providers to deliver SMS/text messages and manage customer communications. SMS consent, mobile phone numbers, and text messaging opt-in data will not be sold, rented, or shared with third parties or affiliates for their independent marketing or promotional purposes.

Email and Other Communications

OHANA Studios may communicate by email, phone, SMS/text, chat, website forms, social media, gallery platforms, booking platforms, and customer support systems.

Communications may include appointment information, scheduling updates, gallery access, photo availability, order updates, school/team workflow updates, customer service replies, and occasional photography-related offers or reminders.

Customers may unsubscribe from marketing emails when an unsubscribe option is provided. Transactional, appointment-related, order-related, school/team service-related, or customer support messages may still be sent when needed to provide services or respond to requests.

Customer Responsibilities

Customers are responsible for:

• Providing accurate contact, billing, shipping, booking, participant, and order information
• Reviewing order details before submitting payment
• Checking spam/junk folders for gallery and order emails
• Saving downloaded digital files after purchase
• Following photography session preparation instructions
• Arriving on time for appointments or picture days
• Contacting OHANA Studios promptly about order issues, access problems, or privacy/removal requests

Gallery Access, Downloads, and File Storage

OHANA Studios may provide galleries, access codes, download links, or delivery links through third-party platforms.

Gallery availability, download access, image retention, and reordering availability may vary by job, school, team, platform, or agreement.

OHANA Studios may not permanently store every image or gallery. Customers are responsible for downloading and backing up purchased digital images.

Limitation of Liability

To the fullest extent permitted by law, OHANA Studios is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from photography services, website use, galleries, orders, communications, delays, platform issues, shipping issues, missed communications, or third-party services.

OHANA Studios’ total liability for any claim related to a service or order will not exceed the amount paid by the customer for the specific service or order giving rise to the claim, unless otherwise required by law.

Force Majeure

OHANA Studios is not responsible for delays, failures, or inability to perform caused by circumstances outside our reasonable control, including weather, illness, emergencies, venue restrictions, school closures, equipment failure, internet or platform outages, acts of God, labor disruptions, government actions, or other events beyond our control.

Privacy

Use of OHANA Studios services is also governed by our Privacy Policy:

Changes to These Terms

OHANA Studios may update these Terms & Conditions from time to time. Updates will be posted on this page with a revised effective date.

Continued use of our website, galleries, ordering systems, communications, or services after updates are posted means the updated Terms & Conditions apply going forward.

Governing Law

These Terms & Conditions are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles.

Contact OHANA Studios

If you have questions about these Terms & Conditions, contact:

OHANA Studios
Website: https://ohanastudios.org
Email: hello@ohanastudios.org
Phone: 864-385-2500